In very rare cases we receive requests from some customers (usually new Second Life residents) about the possibility to return a product or get a refund for an item they didn't like. Before stating our policy on returns and refunds, here is a brief introduction on how Second Life handles the permissions on objects created in-world.
Second Life system tracks three basic permissions -
modify, copy and transfer. By applying different permission sets the creators can control how items in Second Life are used and distributed.
The "
modify" permission is self explanatory. It controls whether someone can change the item that someone else created. Some of our products (e.g., clothing items) can be modified and some other (e.g., body hair) cannot be modified. For the body hair items we have chosen not to be able to be modified, mainly because we wanted the same experience for the same product across all of our customers.
The "
copy" permission applies to whether someone can make copies of creator's work. If it is enabled, the customers can make as many copies as they want of the purchased original item.
The "
transfer" permission (also known as "Resell/Give Away) applies to whether the owner of the item can transfer it someone else. If transfer is enabled, the owner can transfer the item to another person. If an item is not transferable, the owner cannot sell, give away, release the item.
Detailed information on how Second Life permission system works can be found
here and
here.
Regarding [vdbv.designs],
most of our products are copyable and not transferable. None of the products have those two permissions enabled or disabled at the same time.
Our return and refund policy is based on the above SL permissions as follows:
- Since most of our products are not transferable to another avatar it is not possible to be transfered neither to us. This means that, it is not technically possible within Second Life to return a purchased product.
- Since it is not technically possible to return a product to us, refunds in L$ cannot be made.
- The only exception on the above is when you have purchased the same product for the second time, either because you forgot you that you had already purchased it or because the product was not successfully delivered to you on the first time. In that case and if you were double charged for the same product, we will fully refund the second product you have purchased. Please contact us and we will fully refund immediately after we confirm the double charging.
If you have any further questions don't hesitate to contact us and we will do our best to reply as soon as possible.
